After the Sale Service Advisor Training
Dec 10, 2020About This Training
Webinar Overview:
Presenters:
Paul Dosescu, Trainer at American Financial & Automotive Services, Inc., an NHADA Diamond Partner.
Overview:
By creating an interactive environment, course participants will journey from discovering what the modern client expects from an after-sales experience to exceeding those expectations using a unified 5-step process.
- Current Client Expectations
- What do our clients expect?
- Purchasing influences
- Elements of Excellence o Integrity – Acting in the best interest of the client
- Service – Tending to the client’s needs according to company values, morals, and culture
- Development – A personal and collective commitment to advancement, growth, or improvement
- Professionalism – Look, act, sound professional in circumstances, relations, and interactions
- 5-steps of a World-Class Service Experience
- Discovery
- Consultation
- Value experience
- Delivery experience
- Follow-up
Timeline of the webinar:
8:00 AM - Start Webinar
9:00 AM - First break
9:30 AM – Start 2nd hour
10:30 AM – Second break
11:00 AM – Start 3rd hour
12:00 PM – End Webinar
Tuition: $49 per person. All funds benefit of the New Hampshire Automotive Education Foundation.
Register online or
download registration form and either:
mail it to 507 South Street, Bow, NH 03304;
fax it to 603-225-4895;
email it to Kaleena Guzman; or
call 800-852-3372 to register.